Happy Tail Limited and its employees agree to provide services stated in this contract in a reliable and trustworthy manner.  In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Happy Tail Ltd or its employees, unless arising from gross negligence on the part of Happy Tail Ltd  .  Client agrees to notify Happy Tail Ltd of any concerns within 24 hours of returning home.

      Happy Tail Ltd cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

      Happy Tail Ltd cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.

    Happy Tail Ltd or its employees shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Happy Tail Ltd to allow outside while sitter is not there.  This includes pets with doggie doors and outdoor pets.

     The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on the rabies vaccination.  Client agrees to reimburse Happy Tail Ltd  for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).

     All pets with electronic fences must wear their collars with fresh batteries. Happy Tail Ltd is not responsible for any animals that get out or inside of perimeter.

    Happy Tail Ltd will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.

    Happy Tail Ltd does not accept aggressive animals.  Client agrees to be responsible for all costs (including, but not limited to, medical care, legal fees, etc) if client’s pet should bite another person or animal.

    Happy Tail Ltd will not walk unruly or untrained dogs or dogs that choke themselves on their leash.  All pets must be walked on a leash, no exceptions.

      Happy Tail Ltd does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services.  Any veterinary/medical concerns will be referred to a veterinarian.

     Client authorizes Happy Tail Ltd to obtain the services of a locksmith should a key/garage opener malfunction.  Client is responsible for all charges.

     Client is responsible for making arrangements for snow removal.  Visits may not be made in snow covered driveways and/or walkways because of safety concerns.

     Job sharing is not covered under our insurance.  We can not be responsible for your pet or home if another service provider enters your property while we are not there.

2.     Cancellation Policy: Cancellations must be received within 48 hours of scheduled visit or a cancellation fee of £25 will apply. Happy Tail Ltd  reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

3.     Business Hours:  Business and visiting hours fall between the hours of 8 a.m. and 9 p.m. and services are usually completed during this time unless we are behind schedule. Happy Tail Ltd will not accept time specific calls as we can not guarantee specific times accurately.  A three hour window is acceptable.

    Client agrees to authorize Happy Tail Ltd  to handle any emergencies that may arise. Happy Tail Ltd  will make every effort to contact client, however client gives Happy Tail Ltd  authority to act in the pet’s/home’s best interest and be available at an hourly rate of £15.

6.     Payment Arrangement: Payment is expected before services are rendered.  In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of £10 will be applied.